Support

To request service on your Colby Instruments product, please review our service and support information below then submit a return merchandise authorization (RMA) form

After we receive and review your RMA request form, we will send you an RMA# and shipping instructions by email.

We charge a $1,595.00 (for XT-100 Series) Evaluation and Minor Service fee which includes a calibration along with a data report. In our evaluation we determine the required service or repair to ensure the unit is operating at its published performance specifications. Some products may require replacement of one or more aerospace-grade microwave relays and/or tuning of the coaxial cable sections at additional charge. 

NOTE: Given normal usage distribution, a failure in one relay indicates a high likelihood or failure in another relay since they are all produced in the same production lot.  We provide you a choice between replacing only failed relays (with the possibility of having to service the instrument again soon at additional charge) or replacing all relays. These maintenance services, replacement parts, and labor are all at additional charge. We make an evaluation then advise you and ask how you would like us to proceed.

 

RMA Request Form

*required field